Gain an understanding of both physical and informational environments Which interaction would you choose? Scenario 1 You’re not feeling well: dizzy, a bit nauseated, a headache that keeps coming and going, occasional blurred vision. So you make an appointment with your primary care doctor. Once you sit down with him, he asks about your symptoms. You share…

As of November 1st, Connect_CX have engaged in a global consortium of wayfinding specialists with offices centered in Australia, Croatia, France, the Netherlands, the United Kingdom, and the United States. Our partners Mark VanderKlipp, Yvette Fevurly and Mark Levine, bring a combined 90+ years of experience in international wayfinding success…

Last week we had the opportunity to hear the latest podcast in Zeev Neuwirth’s series “Creating a New Healthcare” with episode #104, Reframing Healthcare — A Moral Imperative. The podcast focuses on two articles written by Dr. Berwick in the Journal of the American Medical Association (JAMA) that reframe our…

“Child sexual abuse is truly a wicked problem, rooted in a complex interplay of individual, relational, community, and societal factors. A simple slogan on a bumper sticker isn’t going to end it. To create meaningful change we have to prevent child sexual abuse before it happens. We must build the…

The first six months of 2020 have been, in so many ways, unprecedented. As a society we’ve been called to actions, large and small, to preserve the well-being of those around us and across the globe. …

2009. The world as we knew it had changed in ways that we hadn’t fully grasped: from the ups and downs of 2007, including bankruptcies of companies dealing in something called “subprime mortgages” to inexplicable all-time highs in the stock market. In 2008 Fed intervention, government stimulus, the collapse of some…

An interview with Connect_CX friend and colleague Sheila Delaney Moroney from Minneapolis-based Hennepin Healthcare. Current Title Patient Experience Officer (PXO) and Senior Director of Patient Experience Services Responsibilities of your role Strategic: As PXO, Sheila oversees strategic initiatives informed by the voice of the patient, helping leaders understand what Hennepin Healthcare’s…

On Friday, January 17 — the Friday before the long MLK weekend — I spoke to 8th grade students for Career Day at Traverse City West Middle School, introducing them to design as a profession. The first class started at 7:40am, and at 25-minute intervals I presented to a total…

For clients who are homeless or at risk of homelessness, we know that stable, safe housing is key to achieving and maintaining health. And yet, in so many cases, the only place where the housing and healthcare systems intersect is in the homeless client’s experience. Research conducted in 2019 among…