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Mark VanderKlipp
Mark VanderKlipp

179 Followers

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Jan 5, 2021

Wayfinding’s “Winter Storm Effect”

On December 12, 2020 Northwest Lower Michigan experienced its first winter storm of the season. And combined with holiday lights and a wood-burning fireplace, it made for some spectacularly festive views. Blu, our 19-month-old Vizsla especially enjoyed a return to smashing through snowdrifts. But imagine if you were a tree…

Healthcare

5 min read

Wayfinding’s “Winter Storm Effect”
Wayfinding’s “Winter Storm Effect”
Healthcare

5 min read


Dec 14, 2020

Wayfinding: the Importance of Assessment

Gain an understanding of both physical and informational environments Which interaction would you choose? Scenario 1 You’re not feeling well: dizzy, a bit nauseated, a headache that keeps coming and going, occasional blurred vision. So you make an appointment with your primary care doctor. Once you sit down with him, he asks about your symptoms. You share…

6 min read

Wayfinding: the Importance of Assessment
Wayfinding: the Importance of Assessment

6 min read


Nov 10, 2020

Announcing ID-LAB US

As of November 1st, Connect_CX have engaged in a global consortium of wayfinding specialists with offices centered in Australia, Croatia, France, the Netherlands, the United Kingdom, and the United States. …

Wayfinding

3 min read

Announcing ID-LAB US
Announcing ID-LAB US
Wayfinding

3 min read


Oct 13, 2020

The Moral Determinants of Health

Last week we had the opportunity to hear the latest podcast in Zeev Neuwirth’s series “Creating a New Healthcare” with episode #104, Reframing Healthcare — A Moral Imperative. The podcast focuses on two articles written by Dr. Berwick in the Journal of the American Medical Association (JAMA) that reframe our…

Health Care Reform

6 min read

The Moral Determinants of Health
The Moral Determinants of Health
Health Care Reform

6 min read


Sep 1, 2020

Design for Challenging Conversations

“Child sexual abuse is truly a wicked problem, rooted in a complex interplay of individual, relational, community, and societal factors. A simple slogan on a bumper sticker isn’t going to end it. To create meaningful change we have to prevent child sexual abuse before it happens. We must build the…

Research Methods

3 min read

Design for Challenging Conversations
Design for Challenging Conversations
Research Methods

3 min read


Jul 16, 2020

No Better Time for Human-Centered Design

The first six months of 2020 have been, in so many ways, unprecedented. As a society we’ve been called to actions, large and small, to preserve the well-being of those around us and across the globe. …

Human Centered Design

5 min read

No Better Time for Human-Centered Design
No Better Time for Human-Centered Design
Human Centered Design

5 min read


May 26, 2020

Déjà Vu: 5 Habits Learned from the Great Recession

2009. The world as we knew it had changed in ways that we hadn’t fully grasped: from the ups and downs of 2007, including bankruptcies of companies dealing in something called “subprime mortgages” to inexplicable all-time highs in the stock market. In 2008 Fed intervention, government stimulus, the collapse of some…

Innovation

5 min read

Déjà Vu: 5 Habits Learned from the Great Recession
Déjà Vu: 5 Habits Learned from the Great Recession
Innovation

5 min read


Mar 11, 2020

A Discipline of Contrasts

An interview with Connect_CX friend and colleague Sheila Delaney Moroney from Minneapolis-based Hennepin Healthcare. Current Title Patient Experience Officer (PXO) and Senior Director of Patient Experience Services Responsibilities of your role Strategic: As PXO, Sheila oversees strategic initiatives informed by the voice of the patient, helping leaders understand what Hennepin Healthcare’s…

Healthcare

7 min read

A Discipline of Contrasts
A Discipline of Contrasts
Healthcare

7 min read


Feb 17, 2020

The Value of Design (as told to middle schoolers)

On Friday, January 17 — the Friday before the long MLK weekend — I spoke to 8th grade students for Career Day at Traverse City West Middle School, introducing them to design as a profession. …

Design

5 min read

The Value of Design (as told to middle schoolers)
The Value of Design (as told to middle schoolers)
Design

5 min read


Jan 20, 2020

Healthcare and Homelessness

For clients who are homeless or at risk of homelessness, we know that stable, safe housing is key to achieving and maintaining health. And yet, in so many cases, the only place where the housing and healthcare systems intersect is in the homeless client’s experience. Research conducted in 2019 among…

Healthcare

3 min read

Healthcare and Homelessness
Healthcare and Homelessness
Healthcare

3 min read

Mark VanderKlipp

Mark VanderKlipp

179 Followers

Partner at Connect_CX, The Adjacency; speaker, facilitator, systems thinker, healthcare experience designer: www.connect-cx.com

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