Communication Fuels Experience

In healthcare, the least tangible elements are the most critical to business success.

Design the nouns and the verbs

Caregivers as Communication Designers

How do we do this? By telling stories.

You know you’ve got problems. You just don’t know what they look like.

Solutions must be unlocked from within your culture, rather than imposed from outside.

Communication fuels experience — by design.



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Mark VanderKlipp

Mark VanderKlipp

Partner at Connect_CX, The Adjacency; speaker, facilitator, systems thinker, healthcare experience designer: